Answers
Questions
Questions
buyers ask
Registration, bidding, title paperwork, delivery and the guarantee — in plain language, before you commit to anything.
Before you bid
No. A buyer account is free, and browsing the catalogue doesn't need one at all. You only register when you want to bid or use Buy Now.
Because ownership and transfer documents are prepared in your name. Verifying once, up front, means the paperwork is ready the moment you win instead of holding up delivery for days. Your documents are handled under applicable data-protection law and are never sold or shared, except where the law requires it.
Everything is completed online and we don't run a public showroom. In place of a walk-around, every lot carries a full inspection: photographs, odometer reading, VIN, and each fault written down rather than glossed over. If something isn't in the report, it isn't excluded from the guarantee.
We are a licensed dealer with a registered business address, published on the contact page. Independent reviews are available online, and the office answers the phone during business hours.
During the auction
Lots cross the block one at a time, roughly five minutes each. The current price, the next increment and the clock are visible to everyone watching. Bid as many times as you like until the clock stops.
No. The board shows the current price and how many bids have been placed, so everyone can see where a lot stands — but bidder names are never shown publicly.
No. A confirmed bid is binding, which is why the lot page shows the inspection report, the VIN and the odometer before you commit. Decide your limit before the lane opens.
A bid placed inside the final thirty seconds extends the lot by a minute. Nobody wins a car here by sniping the clock — you always get the chance to answer.
Some lots carry a fixed price. Taking it ends the auction on that lot immediately and the vehicle is yours, whether the lane is running or the lot is still waiting to open.
After you win
Everyone watching is notified of the outcome, and the vehicle appears in your account. A named agent then calls you to settle the purchase and arrange delivery — nothing is due on the site itself.
Ownership and transfer documents are prepared and notarised in-house once the purchase is settled. The vehicle is released with the required documentation and its keys.
Typically 3 to 10 business days after the purchase is settled, delivered to your address anywhere in the country. Your agent confirms the window when they call.
You have five days from delivery to inspect it, backed by a 30-day money-back guarantee and a 6-month / 10,000-mile limited warranty. Faults already listed in the inspection report are excluded — publishing them up front is exactly what makes the rest of the guarantee meaningful.
A hammered lot is a binding sale, but the money-back guarantee gives you a proper way out if the vehicle does not match its report. Speak to your agent first — most issues are settled faster that way.
Not covered here?
Ask the office
Someone picks up during business hours. Outside them, leave a number and the desk calls back.